General Information & Privacy Policy

Lux Counselling Collective does not provide all types of counselling services and does not practice psychotherapy. Clients may be referred to another counselling service or be refused service if we deem it clinically and/or ethically appropriate to do so. Our clients’ personal information is held in utmost confidence, as set out in our contract and confidentiality forms.  Personal information is maintained and disposed of in a secure manner, in compliance with relevant privacy legislation.  Electronic files are stored in an encrypted database.


Payment Policies, Methods, & Pricing

POLICY & METHOD

Payment is due on the day of all clinical counselling sessions. Payment for wellness coaching, workshops, and private classes are due prior to the first appointment. We accept Visa, Mastercard, Cheque, Debit or E-transfer

PRICING

Pricing is dependent on the type of service, the agreement between the client and Lux Counselling Collective, and the specifications set in place by both parties. 

INSURANCE

Coverage for Counselling Services is dependant on personal benefit plans. There is no guarantee that our counselling services are 100% covered. Please get in touch with your insurance company to determine coverage for counselling.


Refunds & Cancellations

REFUNDS

Workshop fees, private classes, clinical counselling, and wellness coaching fees are all non-refundable. 

CANCELLATIONS

Lux Counselling Collective reserves the right to cancel workshops and/or any counselling or coaching session. In the event of a cancellation, Lux will reschedule at a time that is convenient for both parties. If you must cancel an appointment, please notify us 24-hrs in advance—failure to do so will result in a charge of the full hourly rate